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Impact Prediction on ITSM tickets (test)
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98.3
Accuracy
Fine-tuned Transformer
93.385
95.8425
98.3
100.7575
Nov 28, 2025
Accuracy
F1 Score
Weighted Kappa (Cohen)
Weighted Kappa (Linear)
Updated 5mo ago
Evaluation Results
Method
Method
Links
Accuracy
F1 Score
Weighted Kappa (Cohen)
Weighted Kappa (Linear)
Fine-tuned Transformer
Runtime Device=CPU, RA...
2025.11
98.3
86.8
82.36
83.92
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